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Post by JesusNinja on Jun 26, 2021 5:55:00 GMT
I keep writing them by email and keep getting the "this is now resolved" crap. It says resend if it isn't. Then they send another generic response "resolved." I've gotten seven in a row now. It's no wonder people are leaving them. Yelp was full of people saying lack of support after the update was why they'd left. So sad I really loved Lulu and tried to give them a chance. But if they won't even write back what's the point?
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Post by Ken on Jun 26, 2021 6:55:35 GMT
I personally don’t have problems in getting responses.
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Post by Retread-Retired-Cameron on Jun 26, 2021 13:16:48 GMT
One way to ascertain your message arrived at the intended destination is USPS Priority Mail, which comes with tracking so you'll know when it was delivered. It costs more, but you'll know when the letter arrived.
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Post by Ken on Jun 26, 2021 16:30:56 GMT
Cameron, that’s a useful comment.
Most postal services around the world have a “recorded delivery’ service.
I’ve found both the UK and now the Spanish companies do a grand job both in country and internationally.
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Post by Retread-Retired-Cameron on Jun 26, 2021 19:36:30 GMT
For mail I want to make sure got where it was intended I started paying the extra amount years ago and it comes in handy. One example is a mortgage company with a different company handling payments which would delay recording payments received in order to charge a penalty fee. It's kind of difficult to justify the fee when the customer can prove the payment arrived days before the fee could be assessed [while also showing the processing company was deliberately holding onto payments making them appear late in order to make extra money].
Sometimes the simple solutions work fairly well.
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Post by JesusNinja on Jun 28, 2021 1:39:02 GMT
I was asking about email contact only. Each email I send they send the same generic email saying this is now resolved. I respond to it like we did before that used to work. Still get another email same message. Does this three times before it stops. I just called their phone number. It's useless. Every time you select support it just disconnects you. There was though one message that gives their address which is something I asked in another place here. Here is what I got:
627 Davis Dr Ste 300 Morrisville, NC 27560
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Post by Ken on Jun 28, 2021 8:09:52 GMT
Aah. The magic of auto response.
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Post by Retread-Retired-Cameron on Jun 28, 2021 18:50:14 GMT
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Post by JesusNinja on Jun 28, 2021 20:46:10 GMT
I called multiple times yesterday. Today I called again within business hours. It says to reach support press "1" which I do. Then it just disconnects me. Same thing yesterday. So basically no support by email, phone, yelling, screaming, or wishing thinking. Cameron I just tried both of those numbers. First one just disconnected me after one ring. The second said the number is not in working order. The only one to work is the one I listed above which still disconnects after pressing 1. Seems lulu doesn't want help people. I don't see them keeping people much longer. Sad though.
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Post by benziger on Jun 28, 2021 22:33:29 GMT
There is no guarantee that it will be resolved, but often they do; at least they answer there. |
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Post by Deleted on Jun 29, 2021 7:23:25 GMT
I called multiple times yesterday. Today I called again within business hours. It says to reach support press "1" which I do. Then it just disconnects me. Same thing yesterday. So basically no support by email, phone, yelling, screaming, or wishing thinking. Cameron I just tried both of those numbers. First one just disconnected me after one ring. The second said the number is not in working order. The only one to work is the one I listed above which still disconnects after pressing 1. Seems lulu doesn't want help people. I don't see them keeping people much longer. Sad though. Ken had a good idea. Unretire. Either upload inappropriate revisions and make them suspend your account and remove your books. Or, report your own books as hateful, racist, porn, whatever. Good luck. |
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Post by Deleted on Jun 29, 2021 7:26:05 GMT
I called multiple times yesterday. Today I called again within business hours. It says to reach support press "1" which I do. Then it just disconnects me. Same thing yesterday. So basically no support by email, phone, yelling, screaming, or wishing thinking. Cameron I just tried both of those numbers. First one just disconnected me after one ring. The second said the number is not in working order. The only one to work is the one I listed above which still disconnects after pressing 1. Seems lulu doesn't want help people. I don't see them keeping people much longer. Sad though. Don't call or write to them anymore. Make yourself an unwanted plague. |
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Post by Ken on Jun 29, 2021 9:27:45 GMT
Don't call or write to them anymore. Make yourself an unwanted plague. Pardon? Revelation 18. |
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Post by Deleted on Jun 29, 2021 14:45:47 GMT
Don't call or write to them anymore. Make yourself an unwanted plague. Pardon? Revelation 18. Metaphor. Not thinking about the Bible right now. |
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Post by Retread-Retired-Cameron on Jun 29, 2021 15:13:22 GMT
I called multiple times yesterday. Today I called again within business hours. It says to reach support press "1" which I do. Then it just disconnects me. Same thing yesterday. So basically no support by email, phone, yelling, screaming, or wishing thinking. Cameron I just tried both of those numbers. First one just disconnected me after one ring. The second said the number is not in working order. The only one to work is the one I listed above which still disconnects after pressing 1. Seems lulu doesn't want help people. I don't see them keeping people much longer. Sad though. As Benziger noted you can lodge a complaint with the BBB, and there is also Trust Pilot.
The reality is complaints to those two entities garner more public attention, which means there is more likely to be a somewhat quicker resolution.
The other option would be to have an attorney contact the company on your behalf.
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