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Post by BlueAndGold on Apr 27, 2020 11:27:27 GMT
Patience, folks! The future of Lulu's business is riding on this implementation so I'm sure they are doing everything they can to make sure they get it right - eventually.
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paul
Junior Reader
Posts: 21
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Post by paul on Apr 27, 2020 12:00:33 GMT
Hey all, First, from everyone at Lulu, I'm really sorry about the password/sign-in issues. It's a huge problem and I assure you, our developers are working on this literally around the clock. Anything like a project, payment or order history, or cover thumbnail not appearing is just migration timing. We're moving a TON of data and expected some hiccups. Nothing is lost though, everything is backed up and we'll get it all moved over in time. To larika's question about spotlights; these pages used some truly horrible coding. We had to abandon all of it. And with our shift to offering authors more ways to sell their books on their own blog/website/social media, the new author pages that replace the spotlights will likely be less customizable. But we will introduce author pages. Finally, with the sign-in problem, our support team is swapped. So please, be patient. This is going to be a long week for all of us and no one at Lulu intends to leave anyone hanging. Edit: Spotlight links should be working again. It's a simplified page, but we'll build out some additional features in time.
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Post by benziger on Apr 27, 2020 12:38:20 GMT
Thank you Paul for this inside view. You will surely hear from us again, when we will have had a look at everything in a relaxed manner.
Hopefully a lot of compliments - and maybe the next suggestion that you won't be bored after the migration is finished ;-)
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Post by aacain on Apr 27, 2020 13:20:24 GMT
The status is appreciated, but it's not a good look when all of the bookshelf links have all died and my log-in goes to a nothing. A price drop and story linked promotion I had running is currently dead in the water - just as I was seeing a few extra sales. I do hope the transition doesn't take too long. Mutter, grumble - all these people stuck inside reading some other bloke's books
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Apr 28, 2020 11:17:35 GMT
I was contacted by Support centre today and told---- "A Support Center representative will respond back as soon as possible." I did find out that we will still have our Spotlights.
"Author Spotlight-- Your Author Spotlight will no longer feature numerous unique and editable features like a sidebar and video embedding. You’ll still have an Author Spotlight but the page will be more limited, featuring you and your books.Over time we may introduce additional features for Author Spotlights."
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