Post by Retread-Retired-Cameron on Nov 20, 2020 13:03:42 GMT
True, I can respect that. Taking abuse though is part of any job.
No, this is not included in any 'job description', unless the job is specifically titled as 'dealing with irate customers'. Any 'employee' is hired to do a specific job, and unless specified as 'taking abuse from irate customers', is not hired to be thrown to the wolves. There's a 'behavioural advert' on Aussie TV '...no one deserves a serve - we are only doing our jobs...' - in short, 'treat employees with the appropriate respect'.
I've not followed threads that included posts from Paul, but if he was subjected to abuse from 'livid Luluers', I can fully understand that he simply no longer shows up. Especially not in a public forum, which by default means being publicly humiliated by being abused.
I have on a number of occasions 'lost it' in email conversations with employees, and when I did, I always stated that my gripe was directed towards the company and not toward the particular person emailing with me, and if I sounded angry to forward it to management as I in no way mean to insult the employee who is only doing his/her job. (Even in the case of the Amazon and IRS 'shootout at the corral' way back when in dim dark history). But I've never blurted out abuse to someone in a forum - and if that happened here to Paul, don't expect him to come back.
@retread-Retired-Cameron - LOL, indeed ... '... the eventual new normal, since the old normal won't be returning...