Post by Deleted on Apr 24, 2021 3:35:58 GMT
I have written to Lulu 3 times about the fact that I've received my book and it has a torn cover. They keep responding thus----
"Your ticket has now been marked Resolved. If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
Kind regards,
Customer Experience Team
Lulu Press, Inc.
Again I have responded saying "in what way has my problem been resolved," I have asked Lulu for the book to be replaced. What should I do if they again respond with the above email?
"Your ticket has now been marked Resolved. If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
Kind regards,
Customer Experience Team
Lulu Press, Inc.
Again I have responded saying "in what way has my problem been resolved," I have asked Lulu for the book to be replaced. What should I do if they again respond with the above email?
