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Post by potet on Jun 29, 2023 17:57:29 GMT
Until about two months ago, after I had placed an order with Lulu, I immediately received an e-mail acknowledging the order - a sort of invoice with the picture(s) of the cover(s) and the amounts charged.
Then, when the order was manufactured, I used to receive a second e-mail informing me that the parcel had been posted.
Now I receive neither of these e-mails.
I placed a ticket with Lulu. They informed me today that: "We have not found any issues in our settings that would be causing this issue. I recommend reaching out to We have not found any issues in our settings that would be causing this issue.
By "the administrators of the domain that you are currently using", do they mean the French printer?
Do you still receive the two e-mails?
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Post by BlueAndGold on Jun 29, 2023 18:53:07 GMT
They mean the administrators of your internet and email service. They are suggesting that perhaps there is a setting restricting emails their system thinks might be spam. (Check your spam folder too, by the way.)
And, yes, I still get the emails.
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Post by cadbob on Jun 29, 2023 20:17:30 GMT
Yeah I'm pretty sure I still get the emails too. However, Potet, I've had instances over the years where I don't get sent emails. Apparently it is something in my internet provider's set up that for some reason it won't let email's from certain parties to get through to my inbox.
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Post by And Kevin 2024 on Jun 29, 2023 23:33:39 GMT
For most of the time I have been with Lulu their email system has always been faulty. I reported it a few times, they later said, fixed the problem, but it made no difference.
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Post by potet on Jun 30, 2023 7:35:06 GMT
They mean the administrators of your internet and email service. They are suggesting that perhaps there is a setting restricting emails their system thinks might be spam. (Check your spam folder too, by the way.) And, yes, I still get the emails. Thanks a lot, Kevin. |
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Post by And Kevin 2024 on Jun 30, 2023 12:36:44 GMT
It was mostly email notifications from their forum that refused to function, but I rarely got discount emails.
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Post by potet on Jun 30, 2023 21:27:14 GMT
Lulu discount e-mails are weekly. I receive one at the beginning of every week. This week, it was 15%.
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Post by And Kevin 2024 on Jun 30, 2023 23:03:30 GMT
Well, as I said, discount emails often seem to be sent out after you have bought something off them. All I buy are rare proofs, which I have not bought for 3 years!
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Post by cadbob on Jul 19, 2023 2:22:54 GMT
Yeah I still seem to get the discount emails regularly too.
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Post by BlueAndGold on Jul 19, 2023 13:17:02 GMT
They come every Monday morning like clockwork, with last-chance reminders on Thursday nights.
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Post by potet on Jul 21, 2023 13:31:50 GMT
For my latest order last week, I received no Lulu ackowledging e-mail, but I did receive the Lulu e-mail announcing the shipping of the parcel three days ago, followed by the Post-Office e-mail two days ago announcing delivery for Friday July 21. The parcel was delivered at my door a moment ago.
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Post by potet on Jul 26, 2023 19:17:27 GMT
Today (2023-07-26), for the first time in several weeks, Lulu e-mailed me the confirmation of my order immediately after I placed it.
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