Post by benziger on May 8, 2020 12:49:36 GMT
(from Lulu Inc.)
May 7th Update
- All missing Spotlight pages should be fixed! If your Author Spotlight link is not working, please add /spotlight/ to the link, like this: lulu.com/spotlight/joeauthor
- All login issues should be resolved. If you are still experiencing issues logging into your account please submit a support request if you have not already done so.
- Revenue will be paid out on time as per the normal schedule. PayPal payments are monthly and checks are mailed quarterly (next check disbursement is May 15th). Even if your revenue does not currently appear in your account we still have it in our records and it will appear soon.
- Projects, revenue, sales history, payee information, and tax information are still migrating. You DO NOT have to re-upload or re-enter any of this information, it will automatically repopulate your account once it has finished uploading.
- Support is working through cases as quickly as they can, which includes consolidating multiple tickets from the same user into one cohesive request. If you are receiving emails about “resolved” cases but have not yet spoken to a customer service rep, this may be why. If you have already submitted a ticket but have since discovered a new or unrelated issue, please do not submit an additional support request; once you hear from our support team you will have the opportunity to discuss additional issues that were not mentioned in your original ticket.
Reminder that we cannot currently offer support through our social media channels, including both public comments and private/direct messaging. To submit a support request please fill out the form at this link here: help.lulu.com/s/contactsupport?language=en_US
To read more about what updates were made to Lulu.com please visit this page here: whatsnew.lulu.com/
- All missing Spotlight pages should be fixed! If your Author Spotlight link is not working, please add /spotlight/ to the link, like this: lulu.com/spotlight/joeauthor
- All login issues should be resolved. If you are still experiencing issues logging into your account please submit a support request if you have not already done so.
- Revenue will be paid out on time as per the normal schedule. PayPal payments are monthly and checks are mailed quarterly (next check disbursement is May 15th). Even if your revenue does not currently appear in your account we still have it in our records and it will appear soon.
- Projects, revenue, sales history, payee information, and tax information are still migrating. You DO NOT have to re-upload or re-enter any of this information, it will automatically repopulate your account once it has finished uploading.
- Support is working through cases as quickly as they can, which includes consolidating multiple tickets from the same user into one cohesive request. If you are receiving emails about “resolved” cases but have not yet spoken to a customer service rep, this may be why. If you have already submitted a ticket but have since discovered a new or unrelated issue, please do not submit an additional support request; once you hear from our support team you will have the opportunity to discuss additional issues that were not mentioned in your original ticket.
Reminder that we cannot currently offer support through our social media channels, including both public comments and private/direct messaging. To submit a support request please fill out the form at this link here: help.lulu.com/s/contactsupport?language=en_US
To read more about what updates were made to Lulu.com please visit this page here: whatsnew.lulu.com/