Post by benziger on May 8, 2020 22:00:58 GMT
(official information from Lulu at Facebook | I share it for those not having access to this site)
As we get closer and closer to completing our site update we are excited to start looking ahead at some of the new features that are on the horizon.
We’re putting a lot of work into our bookstore to make it even better than ever before. Existing book reviews are still being migrated and the ability to leave new ones will be restored as well, but we’re excited to be adding even more features like new and reorganized bookstore categories, a more accurate “bestsellers” filter, and author spotlight customization!
As many you have pointed out, the cover creation tool in the new publisher is not as robust as the previous tool was. Don’t worry, we know. Our developers already have a great cover creator in the works. This should be the first new feature you see from us in the coming weeks.
Feeling overwhelmed by new and updated features? Don’t worry, we’re not going to just leave you hanging without any instruction on how to use these new tools. We have a ton of helpful content and user guides coming your way, including blog posts, Lulu U videos, webinars, and more.
As for how we’re doing on the current site updates, here’s the most up to date information as of Friday, May 8th:
- Revenue will be paid out on time as per the normal schedule, even if your revenue does not currently appear in your account. Projects, revenue, sales history, payee information, and tax information are still migrating and will continue throughout the weekend. You DO NOT have to re-upload or re-enter any of this information, it will automatically repopulate your account once it has finished uploading.
- Support is working through cases as quickly as they can and will continue to do so until everyone has been taken care of. If you have already submitted a ticket but have since discovered a new or unrelated issue, please do not submit an additional support request; once you hear from our support team you will have the opportunity to discuss additional issues that were not mentioned in your original ticket.
Reminder that we cannot currently offer support through our social media channels, including both public comments and private/direct messaging. To submit a support request please fill out the form at this link here: help.lulu.com/s/contactsupport?language=en_US
To read more about what updates were made to Lulu.com please visit this page here: whatsnew.lulu.com/