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Post by BlueAndGold on May 18, 2020 12:34:00 GMT
It would be nice to know the "whys" and "whens" regarding all projects still showing "Distribution Review Pending".
A month ago we received an email from Lulu stating:
"...you can now create a premium, full-color version and a standard black & white version using the same cover. No resizing required! We call this a uniform Page Per Inch (or PPI) cover...
...No action is required at this time. The Lulu team will resize your cover to fit our new specifications. We do ask that, once our site updates roll out, that you carefully review your cover."
Is THAT the "why" behind "Distribution Review Pending"? Is Lulu altering our covers, one by one? Is that the hold up?
It would sure be nice to get some information/confirmation/prediction from Lulu about what the heck is going on. The silence is deafening. At this point it's feeling more and more like a one-sided partnership.
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Post by Retread-Retired-Cameron on May 18, 2020 12:48:47 GMT
It would be nice to know the "whys" and "whens" regarding all projects still showing "Distribution Review Pending".
A month ago we received an email from Lulu stating:
"...you can now create a premium, full-color version and a standard black & white version using the same cover. No resizing required! We call this a uniform Page Per Inch (or PPI) cover...
...No action is required at this time. The Lulu team will resize your cover to fit our new specifications. We do ask that, once our site updates roll out, that you carefully review your cover."
Is THAT the "why" behind "Distribution Review Pending"? Is Lulu altering our covers, one by one? Is that the hold up?
It would sure be nice to get some information/confirmation/prediction from Lulu about what the heck is going on. The silence is deafening. At this point it's feeling more and more like a one-sided partnership.
That email you got is yet another one I didn't receive and Lulu Press has my email; so far I've received diddly squat ef for email from them.
I don't mind the sound of crickets when I'm out on the front porch of an evening or early morning, but when it comes to business I consider good communications a key factor in how well a business is doing its job.
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Post by richard on May 18, 2020 14:51:06 GMT
Same here, no human reply to any of the tickets I have raised with Lulu. It's coming up to three weeks now. Still locked out of the Projects Overview page. I wonder how long this will go on for?
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Post by Deleted on May 18, 2020 15:45:18 GMT
Same here, no human reply to any of the tickets I have raised with Lulu. It's coming up to three weeks now. Still locked out of the Projects Overview page. I wonder how long this will go on for? There are probably two people answering support tickets. There are millions of users. Each user is raising an average of three tickets. It's impossible to keep up. The best thing to do is just wait three weeks. |
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Deleted
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Post by Deleted on May 18, 2020 15:46:21 GMT
It would be nice to know the "whys" and "whens" regarding all projects still showing "Distribution Review Pending".
A month ago we received an email from Lulu stating:
"...you can now create a premium, full-color version and a standard black & white version using the same cover. No resizing required! We call this a uniform Page Per Inch (or PPI) cover...
...No action is required at this time. The Lulu team will resize your cover to fit our new specifications. We do ask that, once our site updates roll out, that you carefully review your cover."
Is THAT the "why" behind "Distribution Review Pending"? Is Lulu altering our covers, one by one? Is that the hold up?
It would sure be nice to get some information/confirmation/prediction from Lulu about what the heck is going on. The silence is deafening. At this point it's feeling more and more like a one-sided partnership.
The best thing would be to send a mass progress report each day. That way people wouldn't keep raising tickets. That magic word again. |
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Deleted
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Post by Deleted on May 18, 2020 15:47:45 GMT
Same here, no human reply to any of the tickets I have raised with Lulu. It's coming up to three weeks now. Still locked out of the Projects Overview page. I wonder how long this will go on for? I doubt less than three weeks more to get things in order. Millions of users, many books per user, sixteen years of data. |
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Post by adrianallan on May 18, 2020 18:07:17 GMT
Same here, no human reply to any of the tickets I have raised with Lulu. It's coming up to three weeks now. Still locked out of the Projects Overview page. I wonder how long this will go on for? I doubt less than three weeks more to get things in order. Millions of users, many books per user, sixteen years of data. If there really are more than a million users and a very small staff team, I really think the time is up for Lulu. Nobody's patience is going to last forever. |
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Deleted
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Post by Deleted on May 18, 2020 18:11:16 GMT
I doubt less than three weeks more to get things in order. Millions of users, many books per user, sixteen years of data. If there really are more than a million users and a very small staff team, I really think the time is up for Lulu. Nobody's patience is going to last forever. I think they will survive it. |
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