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Post by JesusNinja on May 24, 2020 5:08:13 GMT
Support told me one of my new books was rejected and to contact them as soon as I fixed the problem. I did so the same night. It was back in distribution within two days. I asked them about fixing my corrupt cover and it was fixed the next day. Both times I used the form inside projects by clicking the blue ? mark. That seems the fastest way. If your problems are on the list of that form it's best to send it there instead of support. They did hire new people to help so looks like it's working. My only problem now is the books I have still pending but did notice a few are now showing distribution. We'll see when they get back to Amazon finally. Still no revenue showing except one recent sale and two proofs. The two proofs by the way were ordered on Sunday and Monday. Both were shipped by Thursday and expected to be here by Wed. So even printing and shipping seems to be getting better. We'll see though when I get the proofs. I know one is wrong and they used the old files.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on May 24, 2020 16:24:56 GMT
Support told me one of my new books was rejected and to contact them as soon as I fixed the problem. I did so the same night. It was back in distribution within two days. I asked them about fixing my corrupt cover and it was fixed the next day. Both times I used the form inside projects by clicking the blue ? mark. That seems the fastest way. If your problems are on the list of that form it's best to send it there instead of support. They did hire new people to help so looks like it's working. My only problem now is the books I have still pending but did notice a few are now showing distribution. We'll see when they get back to Amazon finally. Still no revenue showing except one recent sale and two proofs. The two proofs by the way were ordered on Sunday and Monday. Both were shipped by Thursday and expected to be here by Wed. So even printing and shipping seems to be getting better. We'll see though when I get the proofs. I know one is wrong and they used the old files. Good. I expect they'll come out stronger for all this.
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