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Post by Retread-Retired-Cameron on Jun 6, 2020 23:49:51 GMT
For fun let's convert that to cases per week: 1280 X 7 days = 8960 per week 8960 / 5 workdays = 1792 per day Now, figuring a 7.5-hour workday (2x15min breaks and no smoke breaks or potty breaks) we get: 1792 / 7.5 = 239 cases to deal with per hour. That's 4 per minute. That's 15 seconds available to spend on each case if they just want to keep up, making no headway against the six-week backlog. I would suspect they don't have more than two or three warm bodies available to work the issue. If they had four that would still be one per minute just treading water.
I could be way off-base here, but it sure explains why they might just throw their hands up in the air and crack open a cold one and turn off the phones. I would.
In that case I concur, crack a cold one [Rolling Rock is economical here], have a shot [Monopolowa works], and kick back till Monday cause corporate dislikes paying time-and-a-half even when it isn't.
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Post by BlueAndGold on Jun 7, 2020 0:48:34 GMT
O tomar una cervesa Negra Modelo. Y Patron, por favor.  |
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Post by JesusNinja on Jun 7, 2020 0:54:45 GMT
I wanted to send them an email just now asking why my books are listed as out of stock on my sites and why my ebooks are not listed for sale on Amazon except in the US. But it's hopeless I think. And if they are all working from home, do you really think they are working full time on this. Probably texting their friends, going out for beer, and whatever else comes to mind. No one there to make sure they are working like at the office.
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Post by Deleted on Jun 7, 2020 0:57:50 GMT
O tomar una cervesa Negra Modelo. Y Patron, por favor. You guys are making me want to drink.  I'll take a Corona please, con lima. |
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Post by JesusNinja on Jun 7, 2020 0:59:27 GMT
I don't drink but I'll take a Pepsi Max |
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Post by Deleted on Jun 7, 2020 1:00:58 GMT
For fun let's convert that to cases per week: 1280 X 7 days = 8960 per week 8960 / 5 workdays = 1792 per day Now, figuring a 7.5-hour workday (2x15min breaks and no smoke breaks or potty breaks) we get: 1792 / 7.5 = 239 cases to deal with per hour. That's 4 per minute. That's 15 seconds available to spend on each case if they just want to keep up, making no headway against the six-week backlog. I would suspect they don't have more than two or three warm bodies available to work the issue. If they had four that would still be one per minute just treading water.
I could be way off-base here, but it sure explains why they might just throw their hands up in the air and crack open a cold one and turn off the phones. I would.
Ok, so, you have a math degree. Where did you get the original number of how many Support tickets they get per day. It was something like you wrote on June 1st and then June 6th. Where is the link between that and the 1280? |
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Post by Deleted on Jun 7, 2020 1:01:55 GMT
I wanted to send them an email just now asking why my books are listed as out of stock on my sites and why my ebooks are not listed for sale on Amazon except in the US. But it's hopeless I think. And if they are all working from home, do you really think they are working full time on this. Probably texting their friends, going out for beer, and whatever else comes to mind. No one there to make sure they are working like at the office. Did you have a chance to look up your ISBNs? |
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Post by Deleted on Jun 7, 2020 1:03:27 GMT
I don't drink but I'll take a Pepsi Max So bad for you  Have a Corona no alcohol, on me. |
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Post by JesusNinja on Jun 7, 2020 1:40:32 GMT
LOL |
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Post by BlueAndGold on Jun 7, 2020 1:53:05 GMT
On the previous page, Maggie. I noted that: > I opened a support case on 1 June, and another one today, 6 June. Assuming support case numbers increment numerically,
> if I subtract the June 1 case number from the June 6 case number I get 6,402 cases in roughly 5 days. It's just an assumption that their support cases increment by ones. But it's a good assumption I think. |
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Post by Deleted on Jun 7, 2020 2:54:42 GMT
On the previous page, Maggie. I noted that: > I opened a support case on 1 June, and another one today, 6 June. Assuming support case numbers increment numerically,
> if I subtract the June 1 case number from the June 6 case number I get 6,402 cases in roughly 5 days. It's just an assumption that their support cases increment by ones. But it's a good assumption I think. Oh, they gave you a case number. That is the part I missed. I should raise a ticket just to wish them good luck, in order to see how this whole case number business works. And, tomorrow I'm logging in to examine their new cover options. Let us see. |
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Post by JesusNinja on Jun 7, 2020 3:09:33 GMT
Wow look at what I just got:
Lulu.com
Thank you for your message. Even though this is an automated response, your inquiry is our top priority. One of our agents will email you back.
If your inquiry is in reference to a specific project and you have not providing the ID, please reply to this email with the project ID found in My Projects.
In the meantime, you can visit some of our helpful online resources. We offer a searchable Knowledge Base of how-tos and FAQs for Global Distribution.
Thank you so much for your patience and we'll be in touch shortly.
Kind regards,
Customer Support
Lulu Press, Inc.
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Post by benziger on Jun 7, 2020 6:54:19 GMT
I have raised a number of support tickets with Lulu since the beginning of this month. I have not received a single human response to any one of them. [. . .] So as far as I'm concerned, Lulu are not responding to support tickets. Richard, if I understand it correctly, Lulu has hired more people for support. There is also a special form for a number of selected issues (the blue question mark at the bottom of selected pages). My guess is that the additional people have only been trained for one topic at a time. This way, the blue question mark will put you in the fast lane and get you ahead in the queue. Then the similar cases are processed as quickly as possible. Bad luck is when you have another problem. Then you stay in the queue, which has to wait even longer. I hope you can solve at least one part of your issues with the blue question mark. I can also understand that from time to time all old tickets are deleted, unless you disagree: When I think about which problems I have reported several times and which have already been solved by general work on Lulu, there must be thousands of them, which have already been solved without direct intervention of support. If I write that I can understand it, that does not mean that I think this is a desirable course of action, of course not. |
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Post by benziger on Jun 7, 2020 7:08:51 GMT
And if they are all working from home, do you really think they are working full time on this. Probably texting their friends, going out for beer, and whatever else comes to mind. No one there to make sure they are working like at the office. I can't say anything about Americans' work ethic. Here in Switzerland, home office was phased in at the end of February and from 15 March schools were closed and public transport was reduced by 90%. Schools began to teach again on 15 May, partly locally, but the office workers are still at home office a lot. Why?
Firstly, many people prefer to work from home, because it is easier to concentrate than in an open-plan office.
Secondly, the commute to work is eliminated. But even the bosses, who until now had always thought that home was just a place to lounge around, had to admit after three months: they work at home at least as efficiently as in the office.
Evaluations show: Work is done differently: more goal-oriented. This can result in someone completing their work in less time and then leaving work earlier. This motivates them to work not only faster but also better. Companies are now thinking aloud about introducing a clever mix of home office and presence work. (Yes, yes, this also saves on rental costs).
This concerns the situation in Switzerland according to various reports in the Swiss Trade Newspaper, Neue Zürcher Zeitung (equivalent of NY Times oder Financial Times) and Swiss Commercial Gazette.
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Post by Deleted on Jun 7, 2020 11:07:40 GMT
And if they are all working from home, do you really think they are working full time on this. Probably texting their friends, going out for beer, and whatever else comes to mind. No one there to make sure they are working like at the office. I can't say anything about Americans' work ethic. Here in Switzerland, home office was phased in at the end of February and from 15 March schools were closed and public transport was reduced by 90%. Schools began to teach again on 15 May, partly locally, but the office workers are still at home office a lot. Why?
Firstly, many people prefer to work from home, because it is easier to concentrate than in an open-plan office.
Secondly, the commute to work is eliminated. But even the bosses, who until now had always thought that home was just a place to lounge around, had to admit after three months: they work at home at least as efficiently as in the office.
Evaluations show: Work is done differently: more goal-oriented. This can result in someone completing their work in less time and then leaving work earlier. This motivates them to work not only faster but also better. Companies are now thinking aloud about introducing a clever mix of home office and presence work. (Yes, yes, this also saves on rental costs).
This concerns the situation in Switzerland according to various reports in the Swiss Trade Newspaper, Neue Zürcher Zeitung (equivalent of NY Times oder Financial Times) and Swiss Commercial Gazette.
I also believe if you are trusted to do the work you are even more efficient as opposed to having someone watching over your shoulder. |
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I'll take a Corona please, con lima. 
Have a Corona no alcohol, on me. 
