Post by JesusNinja on May 27, 2020 23:59:51 GMT
I started using the suggested link inside lulu's site in the projects page. So far I've gotten three responses in relatively fast time. My corrupted cover was fixed in one day. I had books still saying pending and this support person told me the meaning of the colored bars in projects. This is what they said...you will see a purple "Pending Distribution" status bar in your My Projects list if a title has been approved and is in the queue to be submitted to retailers. Once a title has been submitted the status bar will change to green. So I had to ask why I have books that are listed pending but are already listed on Amazon. She asked that I send her the ISBN's and she'd look into it. I also had another small problem but seems that it's outside of Lulu and a slow down in the distributors online. But using this link support got back to me very quickly and fixed the problems so far. They also mentioned they are working on delete project link again. So that is coming back.
I ordered a proof of my new book Saturday before last and got it in today. So ten days printing and shipping. Not that bad. Although the printing was a little dark on the cover, there were no mistakes and it looked great. I admit though I had to update the files as my first proof used the old files lulu had saved just before the update. So had to order another proof. It might be good to check all files in our books to see if they need updated. I approved my proof copy and it was approved for distribution by lulu in about an hour. Things are slowly getting better.