Latest Proofs

I got two proofs of my latest book. I ordered one on a Sunday. Then realized that lulu was using my older files. So I ordered another one on Monday after reuploading my updated files. This is what I saying in an earlier post about downloading your files and making sure that they are the latest updated ones you have. Anyway the second proof arrived and it was perfect. I was hoping the first proof would be the same. It wasn't. Several pages had lines of double and smeared text and paragraphs. I was wondering if any of you lately notice after uploading a pdf have noticed that the text looked warped after they processed it. I remember my old files seemed that way. Anyway sent support photos of the pages in question and asked for a refund. I'm hoping they agree. I think last time they reshipped a proof but I already have a second one so don't really need it.