Lulu retiring books that shouldn't be

JesusNinja
Bookbinder

Soli Deo Gloria

Posts: 569

Lulu retiring books that shouldn't be Jun 3, 2020 23:28:00 GMT potet likes this

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Post by JesusNinja on Jun 3, 2020 23:28:00 GMT

I was just checking my projects. One of my projects I had set for distribution has been set on general the whole time of the update. I just checked it and now it's "retired" and the links to the right are gone. Clicking on the project does nothing so I can't even revise it or anything. So check your projects. I see a couple of drafts that are set as retired instead of deleted.

This book should have been on Amazon already and now it's retired? They have cost me more money this past two months. I cannot afford this much longer. Just warning you guys just in case. Might have been a mistake but you know how long it's been taking for them to respond and getting anything fixed so it is causing problems here. I was just getting to trust the new site again too.

Last Edit: Jun 4, 2020 0:05:05 GMT by JesusNinja

Deadshot Paper Scoop Posts: 62	Lulu retiring books that shouldn't be Jun 4, 2020 16:45:36 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Deadshot on Jun 4, 2020 16:45:36 GMT Lulu is one foot in the grave.
	Some people should keep self-isolating even after the virus has long gone.

Deadshot Paper Scoop Posts: 62	Lulu retiring books that shouldn't be Jun 4, 2020 16:50:43 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Deadshot on Jun 4, 2020 16:50:43 GMT Gosh, they have even created books for me and retired them. Good price, though.
	Some people should keep self-isolating even after the virus has long gone.

Retread-Retired-Cameron
Publisher

Call me Cameron

Posts: 1,752

Lulu retiring books that shouldn't be Jun 4, 2020 17:26:03 GMT

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Post by Retread-Retired-Cameron on Jun 4, 2020 17:26:03 GMT

Per the last update by Lulu Press they have resolved all system-wide so you shouldn't be experiencing any issues.

There's always their support system.
*****************************************************************************************************************

May 29th Update

If you are still experiencing any of the following issues, please use the form below for quick resolution:
- missing or incorrect cover thumbnails
- missing projects
- unable to download files
- unable to Add to Cart
- previously approved projects incorrectly requiring proof purchase
Form link: bit.ly/3cPVDSs

SUPPORT
- Live Chat is open and will be available for support questions between 9am and 4pm EST Monday to Friday, and we plan to make phone support available again soon. Remember that we are still unable to respond to support requests on social media, including private messages.
- Please create only one support case for ALL issues you may be experiencing. Do not create a single case for each issue or create multiple cases for a single issue. If you need additional help from our support team, please do not open an additional case; instead, reply to the most recent email you received from support.

CREATOR REVENUE
- PayPal payments will be paid on schedule, by May 31st. Please note that if you receive payments via Paypal, you may see two payments—this is due to the finalization of the merge between our old and new platform. Going forward, you will only receive one PayPal payment for all revenue earned.
- Historical revenue and sales data is still populating user accounts; we expect this revenue data to be fully restored by the end of next week.

DELETING AND RETIRING PROJECTS
Our developers are working to add this functionality to user accounts; we will update you with more information as soon as we can.

CALENDARS AND THE CALENDAR CREATOR
We have to take a few extra steps to get calendar creation up and running. We have not removed or deleted any calendars - they’re all in our database and will be visible once the new calendar creation tool is available.

Please note that we have resolved all system-wide issues related to our site launch; any remaining issues are on a case-by-case basis. If you are still experiencing any problems, please report that issue through our email case submission form at this link: help.lulu.com/s/contactsupport?language=en_US .

We are committed to resolving these issues as quickly as possible. We appreciate your continued patience and support while we work through these remaining issues.

JesusNinja
Bookbinder

Soli Deo Gloria

Posts: 569

Lulu retiring books that shouldn't be Jun 4, 2020 20:24:53 GMT

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Post by JesusNinja on Jun 4, 2020 20:24:53 GMT

That update doesn't cover them retiring a book that was supposed to be in Distribution. I double checked a few days ago and it I had checked global. But the bar above it said General which means only on Lulu. I revised it twice to see if it would fix it. Still nothing. And now yesterday it's suddenly retired? It should have been on other stores by now. So now I have to wait to hear from them. Then wait another month "end of June" for them to resend it. And assuming it's going to be that way it is now wait another two months for it get listed. That almost five months this book should have been out. Lost income. My latest two books been out since 4/11 still not anywhere but Apple and Barnes. One of them isn't even there. It used to take only two weeks for ebooks to get listed almost everywhere. Now their retiring books without asking. I seriously hope I don't log in and find my better selling books retired too. Having to wait another four months to get it relisted would break. I need this for rent money. As many others do also.

JesusNinja
Bookbinder

Soli Deo Gloria

Posts: 569

Lulu retiring books that shouldn't be Jun 4, 2020 20:35:31 GMT

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Post by JesusNinja on Jun 4, 2020 20:35:31 GMT

I've contacted Lulu and asked them to not retire any of my books without asking me first. To add the link and let us do it , not their staff. Common sense would told you not to delete someone's books without asking. Wonder how long this is going to take to correct, Sigh...

BlueAndGold
Illustrator

A rhyme in time saves nine.

Posts: 1,202

Lulu retiring books that shouldn't be Jun 4, 2020 21:28:40 GMT

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Post by BlueAndGold on Jun 4, 2020 21:28:40 GMT

Was the human you talked to surprised, apologetic, helpful, encouraging, informative, or any of the above?
Just curious.
To read the posts on these forums, there seem to be a lot of opaque walls put up and denial going on.

blueandgoldpublishing.com

JesusNinja
Bookbinder

Soli Deo Gloria

Posts: 569

Lulu retiring books that shouldn't be Jun 4, 2020 21:32:01 GMT

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Post by JesusNinja on Jun 4, 2020 21:32:01 GMT

If you're talking to me, there's been no response yet. The book is still showing but you can't click on it to change or revise. It's just says retired. I never asked for that. There are others drafts I think that are being retired. That is fine but don't start retiring without asking first. This book should have been on Amazon long ago. Now it's going to take maybe three months to get it back there.Oh and on one book sale I had on Lulu the profit was almost five dollars. Then two days later Lulu has it set to $3.39. That is if the sale is in Europe. It wasn't it was in the U.S. where the profit is set higher. I contacted them about a week and half ago and still no change or response. Imagine if they did that with over 100 books you sell in one month? You'd lose over $100 in profit!

Last Edit: Jun 4, 2020 21:35:37 GMT by JesusNinja

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Lulu retiring books that shouldn't be

Post by JesusNinja on Jun 3, 2020 23:28:00 GMT

Post by Deadshot on Jun 4, 2020 16:45:36 GMT

Post by Deadshot on Jun 4, 2020 16:50:43 GMT

Post by Retread-Retired-Cameron on Jun 4, 2020 17:26:03 GMT

Post by JesusNinja on Jun 4, 2020 20:24:53 GMT

Post by JesusNinja on Jun 4, 2020 20:35:31 GMT

Post by BlueAndGold on Jun 4, 2020 21:28:40 GMT

Post by JesusNinja on Jun 4, 2020 21:32:01 GMT