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Post by baselmans on Jun 12, 2020 21:48:41 GMT
What is happening with LULU
Many years I published my book on your website
Sold many of them!
AND NOW
ALL MY BOOKS ARE GONE!!!!!!!!
I have 84 one by one publish again!!!
This is no service this is
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Deleted
Deleted Member
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Post by Deleted on Jun 12, 2020 23:19:42 GMT
What is happening with LULU Many years I published my book on your website Sold many of them! AND NOW ALL MY BOOKS ARE GONE!!!!!!!! I have 84 one by one publish again!!! This is no service this is GO AWAY OLD MAN!!! Terible and LULU is not there to help you! Just hold tight. They might not be gone. Raise another ticket. |
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Post by BlueAndGold on Jun 13, 2020 1:53:45 GMT
No change for my account today. Or last week. Again.
But it's only been, what, 50 days or so to do the "few hours" job?
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Post by benziger on Jun 13, 2020 7:29:35 GMT
For faster resolution on any of these specific issues listed below, please submit the form at this link: bit.ly/3cPVDSs- missing or incorrect cover thumbnails - missing projects- unable to download files - unable to Add to Cart - previously approved projects incorrectly requiring proof purchase
I have, following the instructions on yesterday's facbook post, 4 new tickets and 7 remaining - some of them re-opened even twice :-(But to be honest also 6 resolved problems since February 29th.
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Post by BlueAndGold on Jun 13, 2020 12:58:43 GMT
that link has resulted in no progress for my account. I know it has for others, though. Best of luck!  |
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Post by Goneiswinter on Jun 13, 2020 13:10:55 GMT
That link no longer provides a live response. It just shows IT department what it still wrong and they look into it. Better to use the help option. Well it's day eight and still no report as promised last Friday. Books still not on Amazon, retired book still not fixed. I contacted a live streamer who was promoting Lulu by having their employees on his show. I wrote and ask him about them. He wouldn't answer. So it seems Lulu is slowly sinking down the toilet.
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Post by benziger on Jul 5, 2020 18:57:18 GMT
ALL MY BOOKS ARE GONE!!!!!!!! I have 84 one by one publish again!!! Mr. baselmans I think this post will be helpfull for you: lulu.boards.net/post/4759/thread (to understand the context, you may read the post just before). |
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Post by baselmans on Oct 18, 2020 11:10:32 GMT
As answers on your questions, UPDATE!!!!!
I made 3 tickets after weeks one ticket where answered that they are looking at!
Weeks later still not one book on my account!
After these weeks 4 books came back, but that was a big mess. Nothing was in the right place!
I started to reload my books one by one, also my text files and all my front and back pages because Lulu did not longer support jpg files!
So I had to make everything into pdf files!
After placing all my files back of 84 books the following problem Lulu told me: I have to buy 84 books again!!
I Even I buy these books years ago! After weeks some books went okay, others still I have to buy!!
Again weeks later that problem was solved but a new problem came up and none of my books are open for world distribution!
So I have to change at the end 84 books files again!
It took me many weeks to get my old books back online and for sure your support does not work!
Only sometimes the person in the chat helped me out but Lulu doesn't have any support for their customers.
A simple Email support ticket takes weeks to get a not to the point answer.
I hope Lulu will pay me all the time back I lost the weeks I tried to put my books back in my account.
It was a real nightmare and for me no new books and end of my writers period.
John
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Post by benziger on Oct 18, 2020 11:48:54 GMT
After placing all my files back of 84 books the following problem Lulu told me: I have to buy 84 books again!! I Even I buy these books years ago! After weeks some books went okay, others still I have to buy!! Again weeks later that problem was solved but a new problem came up and none of my books are open for world distribution! So I have to change at the end 84 books files again! It was a real nightmare and for me no new books and end of my writers period. Some people here had similar problems. Some of them made it again with lulu.com. Other moved to mybestseller.com (a dutch company), some to ingramspark.com (free only some times with a coupon).
Someone told here in the forum that he had to buy again a proof copy for global distribution, but he refused. He got in touch with support (by telephone or by chat - I can't remember) and finally, lulu made distribution possible without buying again a proof copy.
(I saw 78 of your books available again. I hope lulu will release them to global distribution as soon as possible - maybe you have to made some pression on them.)
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Post by tasmanianartist on Oct 19, 2020 0:11:45 GMT
baselmans - I so feel what you're feeling - some 12 large photo albums were just tossed out to never be seen again (the other books came back). Lulu will not reinstate old books that are no longer supported in trim size. Check all your trim sizes, if they do not fit into the presently supported trim sizes, they will be lost. Book sizes supported today by Lulu.com - www.lulu.com/productsHowever - you can ask Lulu to send/download to you the files of those lost books. I now just use Lulu to have a backup copy of some books, most private, and some on 'direct link' (no distro, no ISBN, no tax hullabaloo) - other than that - I put everything on Mybestseller.co.uk. As benziger said, they are a Dutch company (their headoffices are in Holland), but they have labels in Germany under www.Bookmundo.de, in France under www.Monbeaulivre.fr, internationally under www.Sweek.com, in England under www.Mybestseller.co.uk, and in Holland under www.Mijnbestseller.nl. I am hoping that their plans to open in Australia will come to fruition! They will personally assist you. I have been in email contact with one of their technical managers for the duration of my setting up, including sorting out the packaging and posting of the books. They are in Europe, so the prices are higher. For some reason, Europe is more expensive. But they are free to setup your books, upload them, and have them for sale, you even get your own website - and above all - you get personal assistance. Their cover wizard is as basic as that of Lulu - HAVING SAID THAT - their templates for a PDF cover is far simpler, and the upload process is far simpler with THEM doing all the technical details like adding a bleed for trim, or minimally adjusting your PDF to account for a bleed, etc - it is background work - and not left to the author to fiddle with ad nauseaum. It is time to leave frustration behind.
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