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Post by Carolyn on Jun 18, 2020 3:19:51 GMT
So I am now able to download source files. That's a good thing. Unfortunately, they are all corrupt and I can't open any of them... the covers or the text files. Anybody else?
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sirram
Senior Printer
No man but a blockhead ever wrote, except for money
Posts: 269
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Post by sirram on Jun 18, 2020 9:50:38 GMT
You are right. I just downloaded the Source Files for one of my books. They downloaded in a zip file which contained two PDFs (i.e. cover & content). My PDF reader tried but gives up with the message:
"Cannot open file "C:\Users\<me>\...\nnnnnnnn.pdf".
My PDF reader was however OK with the "Print Ready Files".
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Post by Carolyn on Jun 18, 2020 22:45:52 GMT
Yes, I can open the Print Ready Files, too... EPUB, PDF, and PNG. Just no source files.
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Post by JesusNinja on Jun 18, 2020 23:21:15 GMT
I know in the beginning I was having that problem too. I've not checked since the upgrade started. I'll look and see though.
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Post by JesusNinja on Jun 18, 2020 23:25:51 GMT
I'm getting corrupt files also. And all of the old backup files are deleted. So if you don't have it on your pc it's gone. But if the book is already in publication, the those sites should still have the original good files. The bad thing is what if someone buys the book off Lulu's site?
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Post by JesusNinja on Jun 18, 2020 23:42:58 GMT
From what I'm seeing it seems to be epubs that aren't opening correctly. I just tried one of my older paperbacks and it opened just fine both cover and interior. So again epubs are corrupt so far. What was your experience which type of book was it.
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sirram
Senior Printer
No man but a blockhead ever wrote, except for money
Posts: 269
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Post by sirram on Jun 19, 2020 6:43:40 GMT
From what I'm seeing it seems to be epubs that aren't opening correctly. I just tried one of my older paperbacks and it opened just fine both cover and interior. So again epubs are corrupt so far. What was your experience which type of book was it. My book was an A5 perfect-bound paperback print book. Curiously, I also did a test-revise of another book (also A5 paperback) but, with that one, the buttons to download the print-ready files and source files were both inactive. When I clicked on them, nothing happened. |
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sirram
Senior Printer
No man but a blockhead ever wrote, except for money
Posts: 269
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Post by sirram on Jun 19, 2020 10:02:44 GMT
Update on the above:
The reason the source PDFs won't open is that their content is missing. All that's there is the following single line:
{"detail":"Not found."}
Easiest way to see this for yourself is to look at the content in Notepad. To do this, first rename the file from *.pdf to *.txt and then double-click on it.
I think Lulu must still be bringing stuff across from the old platform. Another example of this (for me at least) is that of the four test-revisions I've tried so far, only one allows me to access all the revision fields. For example, while test-revising three of the four books, the book cover design facility was unavailable (greyed out). Also the download buttons don't even do anything.
"Caveat Emptor": Is there a risk of corrupting ones books that have come across from the old platform? I have only tried it on four of mine that I'm no longer concerned about (i.e. are no longer live).
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Post by JesusNinja on Jun 19, 2020 21:29:35 GMT
This doesn't work. I downloaded ebooks. Extracted to desktop. The epubs won't open after many times of trying. The cover is in PNG format. It won't open with any program I have including Photoshop. Changing the name didn't work with either. Paperbacks on the other hand do use PDF and most of mine did open just fine.
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sirram
Senior Printer
No man but a blockhead ever wrote, except for money
Posts: 269
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Post by sirram on Jun 20, 2020 6:13:26 GMT
I haven't used epubs but you could always try my trick above to open the problem file in Notepad. Firstly, rename your file from *.png to *.txt and then double-click on it. Notepad should open anything (unless it is huge) and it would be interesting to know what's actually in your *.png file.
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paul
Junior Reader
Posts: 21
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Post by paul on Jun 22, 2020 12:38:47 GMT
Update on the above: The reason the source PDFs won't open is that their content is missing. All that's there is the following single line: {"detail":"Not found."} Easiest way to see this for yourself is to look at the content in Notepad. To do this, first rename the file from *.pdf to *.txt and then double-click on it. I think Lulu must still be bringing stuff across from the old platform. Another example of this (for me at least) is that of the four test-revisions I've tried so far, only one allows me to access all the revision fields. For example, while test-revising three of the four books, the book cover design facility was unavailable (greyed out). Also the download buttons don't even do anything. "Caveat Emptor": Is there a risk of corrupting ones books that have come across from the old platform? I have only tried it on four of mine that I'm no longer concerned about (i.e. are no longer live). This is fixable if you fill out this form: docs.google.com/forms/d/e/1FAIpQLSf5Q7oPV2FXpSsYF3aOe8_XpTnktcm-zgvsnKykUN9Y0ZKYtA/viewformI haven't heard of any 'corrupted' projects post migration. The biggest issue is that we had to script the file transfer for literally millions of files. So some were naturally going to need individual attention based on the way the file was created or discrete elements unique to that file. |
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sirram
Senior Printer
No man but a blockhead ever wrote, except for money
Posts: 269
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Post by sirram on Jun 23, 2020 7:09:54 GMT
Thanks for the link. But how do I identify which of my projects is missing its source files? Do I really have to pretend to revise every last one of them in order to reach the point where the download buttons are?
And, if that is the only way, how do I cancel the revision once I've checked everything?
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Post by benziger on Jul 5, 2020 19:01:15 GMT
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Post by Winter on Jul 11, 2020 17:35:10 GMT
So I am now able to download source files. That's a good thing. Unfortunately, they are all corrupt and I can't open any of them... the covers or the text files. Anybody else? Support told me that is a bug. The files are not corrupt but for some reason are not downloading correctly. But they did say if a customer buys the book the file does download correctly. They are working on it. |
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