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Post by wisdomtwins on Sept 15, 2020 21:26:09 GMT
Hi everyone, I have been publishing with Lulu since 2011. I started light, one or two titles, but in more recent years have released a lot of books through them. I always loved the service and books... until the change over. Granted, the books look lovely, if not lovelier, but distribution takes an age and I still do not receive monthly sales stats, so have no idea which books have happened to sell over the past few months. I am publishing a book for another author soon, so these issues trouble me. When I contact Lulu regarding both issues - how long my latest book will take to make it to distribution, and also when sales stats might start to show up - I get no reply at all. Does anyone have any advice, and has anyone else had similar problems? Thanks in advance.
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Post by Retread-Retired-Cameron on Sept 15, 2020 22:42:01 GMT
Put in a support ticket [including a jpeg of your sales stats], when you get the auto-response email reply to it letting Lulu Press know your issue has not been resolved.
Good luck.
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Post by And Kevin 2024 on Sept 16, 2020 0:12:05 GMT
What is that green circle with the tick?
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Post by Deleted on Sept 16, 2020 3:26:22 GMT
Put in a support ticket [including a jpeg of your sales stats], when you get the auto-response email reply to it letting Lulu Press know your issue has not been resolved. Good luck. You can do as See-Ya says or you can use live chat. Lulu is based in North Carolina, so take account of the time difference. help.lulu.com/s/contactsupport?language=en_US
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Post by BlueAndGold on Sept 16, 2020 11:45:21 GMT
What is that green circle with the tick? It means a quarantined post by a new person or a guest was approved for viewing. I think...
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Post by Retread-Retired-Cameron on Sept 16, 2020 11:56:02 GMT
What is that green circle with the tick? It means a quarantined post by a new person or a guest was approved for viewing. I think...
Correct answer, though no reward except satisfaction
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