rayme
Junior Reader
Posts: 14
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Post by rayme on Sept 22, 2020 4:50:23 GMT
Hello. I've published 7 books in total, and my first two were through Lulu, back in 2012. I got Global Distribution for both of them. Recently, somebody I know bought the paperback of one of those two on Amazon, got it in the mail days ago, and still that sale isn't showing up on my Sales & Payments section. This was never an issue years ago. I contacted Lulu about this two days ago and still no reply. How long does it normally take to get a reply from them, and has anyone experienced this before, where Lulu gips an author for making a sale through a second vendor rather than through Lulu directly?
Thanks.
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Post by benziger on Sept 22, 2020 11:32:16 GMT
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Post by BlueAndGold on Sept 22, 2020 13:12:29 GMT
FWIW, my August Amazon sales have not shown up on Lulu's report.
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rayme
Junior Reader
Posts: 14
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Post by rayme on Sept 22, 2020 13:16:54 GMT
Well, in my case, it's not even showing up as unpaid. Could it be because it was just bought on Amazon on September 17th and needs more time? |
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Post by BlueAndGold on Sept 22, 2020 13:44:47 GMT
Yes. If history is any guide, it should show up on your Lulu account mid-October as a sale which occurred on September 30. (Non-Lulu sales post as of the last day of the month. Lulu sales post as of the day of sale.)
But things do still seem a bit wonky with Lulu's April upgrade. They appear to be tweaking things every couple of weeks.
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Post by BlueAndGold on Sept 22, 2020 13:48:24 GMT
BTW, I think we can rely on Lulu to get the $ issues straight, eventually.
They are not in the business of ripping people off. They just seem to still have their hands full with the botched system upgrade. I am confident it will all get straightened up in time.
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rayme
Junior Reader
Posts: 14
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Post by rayme on Sept 22, 2020 21:04:23 GMT
Okay, thank you!
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Post by potet on Sept 23, 2020 16:32:42 GMT
Amazon transfers your earnings to Lulu only once a minimum has been reached. It used to be US$5.
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Post by BlueAndGold on Sept 23, 2020 17:02:57 GMT
Thank you, Potet. That is good to know.
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Post by BlueAndGold on Sept 26, 2020 18:18:26 GMT
Some August Amazon sales have posted, but not all. Interesting...
I noticed that the list of sales displayed under Sales and Payments is no longer listed chronologically. My August sales are found between June and May!
Download the CSV file into Excel then sort by date. That will reveal at least some of your missing sales.
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Post by BlueAndGold on Oct 17, 2020 23:27:48 GMT
September's sales showed up circa 16 October, located between July and August in the display, if memory serves.
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