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Post by JesusNinja on Oct 28, 2020 21:18:36 GMT
Since all of this started I've yet to hear from Lulu. But by contacting Amazon support all the books were returned within one day. I did have one book still missing. I sent the ISNB and Amazon added it back to my author page. It hasn't shown up yet but they said it could take a week. So just letting you know don't wait on Lulu to fix this. Go to your Author Central page or create one and at the bottom of the page contact support. They are much faster!
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Post by Deleted on Oct 29, 2020 9:49:05 GMT
Since all of this started I've yet to hear from Lulu. But by contacting Amazon support all the books were returned within one day. I did have one book still missing. I sent the ISNB and Amazon added it back to my author page. It hasn't shown up yet but they said it could take a week. So just letting you know don't wait on Lulu to fix this. Go to your Author Central page or create one and at the bottom of the page contact support. They are much faster! Thanks JesusNinja, I've contacted Amazon and I await their response. |
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Post by JesusNinja on Oct 30, 2020 4:17:50 GMT
I sent five emails this past week never a problem. The last one told me to send them categories for my books to help in searches. I did so and got a reply from someone else that they can't do that because Lulu is the one who uploaded the books. So I got lucky and reached some good support people. This is yet another thing I hate about the setup. We have no control over our books. They need search tags, phrases, etc connected to them to get them found on Amazon. Lulu does not do this. Before KDP came, Amazon support would do all of this for me. I could get my books on the first few pages during topic searches. Sometimes the very first page. Sales were much better. Now they are sinking. Seems a company would want to make money. The more of our books they sell the more money. I really think most of us have more common sense about selling books than Lulu. But it's possible that they only care about the professionally made ones.
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Post by tasmanianartist on Oct 30, 2020 4:35:37 GMT
I'm getting increasingly more depressed, the more I read ... also about Amazon's way of handling customers - a decade ago I had a problem with them (some sort of book and cover mismatch, or watnot) ... anyway - it went on for about 3 weeks, each time an email reply from them came, it was from someone else telling me something else - in the end I lost it - completely, and in a very VERY unladylike manner (it made my husband cringe) top of my lungs SCREAMING FIT VIA EMAIL, I told them what I thought of them. The next day I had an email from 'Management' (yes! Management), apologizing profusely for the confusion (basically the uselessness of their staff), and the problem was fixed.
The same happened in about 2006/7 with IRS (the last time I ever had an ISBN) - back and forth nonsense with forms that even wanted to know my husbands Australian tax affairs - WAT? I gave them an earful fresh from the liver, in large red pen across their cursed form, and mailed the crap back to them telling to shove it where the sun don't shine. A week later I had the US IRS tax number (watever it is called). But I never used it cos I never got an ISBN ever again.
What does it take for US businesses (and YES INDEED - it is US businesses that for some reason create more havoc than good with their high-and-mighty-ruling-the-world-of-cyberspace attitude ... Amazon is US, Lulu is US, IRS is US ........ Mybestseller is European, what a difference). Anyway, it's Halloween ... and I probably get a good slap on the wrist for bad-mouthing US megalomaniacs ...
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Post by Deleted on Oct 30, 2020 5:08:38 GMT
I checked out my Author Page at Amazon and every single eBook that I had made free had gone up to 99p today. I think it may be because Lulu does not allow free eBooks anymore. I contacted Lulu and all they would say is "That's our new policy, no more free eBooks."  Has anyone else found that their free books in Amazon had gone up in price? |
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Post by JesusNinja on Oct 30, 2020 5:44:37 GMT
That is strange. I know for sure that Amazon allows people to give away free ebooks at for a short time. Many do it to get their ratings up which help to increase sales. Not sure why Lulu has changed. Unless they just want the money. If so why'd they screw everything up so badly?
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Post by hulsey on Oct 30, 2020 7:55:03 GMT
My free book is still available at Amazon and on UK they have offered another two of my short story books for free. I did not consent to this, but theose copies were not selling anyway. Three of my books are still missing on Amazon. I appreciate that Amazon sometimes lowers the price of one of my books and I have no quibble with that. I will contact Lulu today concerning this and the absence of our books on Kobo.
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Post by Deleted on Oct 30, 2020 9:20:20 GMT
I chatted on line with a representative from Amazon and she replied that the relevant people will either phone or email me. I would prefer a phone call but I think I'll have to wait for an email. Last time I received a fairly quick email response from them. At lease one can still chat on line with Amazon, we can no longer do that with Lulu.
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Has anyone else found that their free books in Amazon had gone up in price?
