Positive things

"Censor" - A person authorized to examine books, films, or other material and to remove or suppress what is considered morally, politically, or otherwise objectionable.

At the current moment I have to agree with Cameron. Lulu is not taking responsibility for their mistake. Offering people discounts hoping to sooth tempers doesn't cut it. People need to make money not spend it. Many are at a crucial time in their lives. I for one use my book money to help pay bills. This is our slow time at work so this money was very important. I was still doing OK at the first update mistake. But at least then all of my books were still listed on all of the sites. Then they disappear from three of the top selling sites. Lulu is not being honest with it's customers. I got one response from support for eight sent in. I was told there was no reason the books should be missing. But if you dig deep enough you'd find the link in the site saying that the removal of Core Source might cause books to not show for a couple of weeks and that the glitch would be fixed soon. It's been almost two months now, still no books showing. That's two months of wages to pay bills not gotten. Someone said here that Lulu was going to send out an email to give everyone a head's up on the situation. That never happened either.

If support at least responded in one or two days it might help mentally a little. But it's been months now and only one response. So I don't know if or when any of my problems will be fixed. Neither does anyone else. I had comment on one of the cheerful videos Lulu had on Youtube.com. Three days later I got a response there had been a glitch in the update and books would be back up on the sites soon. Still not there. So coming here to complain might help some at least vent some of the anger and frustration they are having. Lulu isn't answering. This update disaster couldn't have come at a worse time for many. Not all jobs can be done from home. Those that can't are losing them and the book money is all they have. Lulu no longer stores our files so I've in essence lost many of my books making it impossible for me to move them. My fault for not backing them up elsewhere. I might eventually have to cut my loses and move what I can to KDP. The profit is better, the support answers you, and mistakes are fixed over night if not faster. Trying to stay loyal to Lulu.com but they are making it increasingly difficult. They've already lost many customer and their reputation. Common sense would tell you to be honest and tell your customer what's going on and maybe offer some compensation. I think many come here to vent just hoping to get some answers. It does happen but Lulu Honesty goes a long way..

I try to remain positive about Lulu, looking toward a brighter future.

But I tend to be a realist.

Vent all you want.

As Sphinx says, the only ones who can reduce the ranting and venting are Lulu. THEY are at the controls.

Their lack of communication with and support for their business partners during this horribly botched site change makes them deserving of all they get.

Yet I remain hopeful.

I like long threads. People can speak. Freedom.

I'm going to buy you two beers. Coming as soon as I settle all things concerning the house.

They have infuriated me many times. But I still keep going back. And here I am, with the Luluers and still planning to do a Greek book there. Cheap shipping and printers around the world.