Positive things

I don't think there is any harm in people venting about Lulu over the past few months - it also came at the worst possible time, when people were locked indoors and eager to make progress but could do very little as many aspects of Lulu's platform were in a state of meltdown.

In the future, somebody could do a case-study of this Lulu upgrade for either a business or an ICT course, on the subject of how a badly-planned upgrade almost destroyed a business. Even now I don't think Lulu are out of the woods - the brand and customer confidence has taken such a huge body blow it could take a long time to recover.