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Post by Ken on Dec 3, 2020 19:33:22 GMT
I had a pleasant experience this evening.
I’d just purchased some new software from Adobe and found a problem after installing it. After contacting them live on their Chat line it became apparent that it needed more than a few wise words. Fortunately the Customer Service Rep was able to use their Remote Assistance Software to connect to my Mac and trawl through all the settings, removing those wrong or incorrect and install those required. It took her about twenty minutes but resolved the problem and left everything working as it should be.
I must admit that I haven’t used any Remote Assistance products for over ten years so I was pleasantly surprised to remember what good tools they are for providing support to end users.
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Post by Deleted on Dec 6, 2020 4:25:58 GMT
I had a pleasant experience this evening. I’d just purchased some new software from Adobe and found a problem after installing it. After contacting them live on their Chat line it became apparent that it needed more than a few wise words. Fortunately the Customer Service Rep was able to use their Remote Assistance Software to connect to my Mac and trawl through all the settings, removing those wrong or incorrect and install those required. It took her about twenty minutes but resolved the problem and left everything working as it should be. I must admit that I haven’t used any Remote Assistance products for over ten years so I was pleasantly surprised to remember what good tools they are for providing support to end users. Talking about "thanks where thanks is due" and "remote assistance," I must give thanks to Microsoft Windows Remote Assistance. It allows my son in California to connect to my computer in England. Great stuff! PS I've only asked him once though, he's so busy in the States. However he was a barrister in the UK, but decided to retrain and chose work with computers. In the UK he could only afford to buy a 3 bedroom flat in a block of flats. Anyway he decided to move to the States as he has dual nationality and he got a job in the computer field. He makes far more in the States in this job than he ever made as a barrister in the UK. He has bought a lovely 4 bedroom house in a good part of California and can do a great deal of his work from home. He really likes it. However my choice, as a retired teacher, is to live in the UK. It's a great country for us older people.
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Post by benziger on Dec 6, 2020 14:36:18 GMT
Great that this works, larika. That's what companies like Microsoft are for: you pay them money and then you can use the services or products as they should be. I looked at the list of remote access software on Wikipedia. Among those that have been updated this year, there are three with open source licenses. I would take a closer look at these three if I needed such software: Remmina, Xpra and UltraVNC. (Since penguins are croaking on my PC, I cannot use the Microsoft one).
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