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Post by adrianallan on Dec 30, 2020 16:24:00 GMT
I am having problems appoving the proof copy for global distribution. This is in spite of me having made two self-purchases of the book.
It is very sad that I am having to ask for advice on a forum - because I know that Lulu's support is poor, slow, or non-existent.
Has anybody else had this problem?
I did think it might be due to the browser not clearing the cache but the same problem happens on two browsers.
I am on the final stage of swapping to Ingram Spark. Thanks for the advice on this. Enough is enough.
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Post by Ken on Dec 30, 2020 16:55:39 GMT
Print copy?
Is this your hardback or soft version.
Different ISBNs?
Error Messages?
Screen messages/responses. (Post screen shots if you can).
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Post by adrianallan on Dec 30, 2020 17:57:36 GMT
Print copy? Is this your hardback or soft version. Different ISBNs? Error Messages? Screen messages/responses. (Post screen shots if you can). This is the softback version. All I want to do is approve it for global, after having ordered two proof copies.  |
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Post by Ken on Dec 30, 2020 18:39:37 GMT
I’m more than a tad confused as you seem to posting on multiple threads.
So are you producing both hardback and soft back versions.
Have you created just a single Word document for both?
If so which versions are fully approved? If not which one is okay?
Are both books the same page size?
Do you have two different Word docs? If that is the case what’s the difference between the two.
Picking up another thread have you tried to change the page size using PDFs, if that is the case the margins in the converted one are probably wrong.
It shouldn’t cause problems using tables and special features but Word is not the ideal tool for serious page design. Consider investing in and learning Adobe InDesign or ask someone like Maggie to take your base documents and do it for you?
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Post by adrianallan on Dec 30, 2020 18:55:42 GMT
No, this is a completely different thing really
I have surmounted all of the design issues
The paperback meets all the requirements for going global
The last stage of the game is to self-purchase a copy and approve it so it can appear on Amazon etc. At this point, it's not recognising that I have purchased a proof copy and am ready to approve it.
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Post by Ken on Dec 30, 2020 19:02:44 GMT
Ah, okay.
Have you actually received the proof copy?
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Post by adrianallan on Dec 30, 2020 19:09:25 GMT
Yes I have
I did have this issue around two years ago - when it was still possible to do that chat function with Lulu staff.
I solved it by using a different browser as the cache settings can sometimes store an older version of a web page. I might try it on a completely different browser - have tried two already.
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Post by adrianallan on Dec 30, 2020 19:15:11 GMT
Thanks everybody - solved
I used Firefox - but if anybody else has the same issue - use a different browser!
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Post by Ken on Dec 30, 2020 19:19:18 GMT
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Post by Ken on Dec 30, 2020 19:23:00 GMT
Well done.
Known problems with Safari.
Firefox regularly suggested for IOS problems.
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Post by BlueAndGold on Dec 30, 2020 23:09:08 GMT
I have had no problems with the Lulu site using Firefox on Win7.
I purchased and approved two proofs since the upgrade with no issues.
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