Post by adrianallan on Feb 16, 2021 21:45:02 GMT
We're all used to bashing Lulu, but I like to give credit where it's due
Today, I receieved a message from a customer in the Netherlands; his book had not arrived after sx weeks
(my business model is that customers pay me and I order the books on their behalf - obviously there is a price difference between what they pay me and what I order the book for).
The book wasn't tracked - this is the first problem I've had - tracking is more reliable, but adds a big cost.
I opened up a support ticket to Lulu. They replied in - half an hour!
They are offering to send a complementary replacement book and to pay for an upgraded tracked delivery!
so thanks, Lulu
The person who replied from Lulu was Tyrell
(It was perhaps noted that I'm a good customer and they want to keep me happy, as I think I've ordered 40 of these books since Xmas and tomorrow I hope to learn about my Amazon sales, as it will be the 17th of the month)
Today, I receieved a message from a customer in the Netherlands; his book had not arrived after sx weeks
(my business model is that customers pay me and I order the books on their behalf - obviously there is a price difference between what they pay me and what I order the book for).
The book wasn't tracked - this is the first problem I've had - tracking is more reliable, but adds a big cost.
I opened up a support ticket to Lulu. They replied in - half an hour!
They are offering to send a complementary replacement book and to pay for an upgraded tracked delivery!
so thanks, Lulu
The person who replied from Lulu was Tyrell
(It was perhaps noted that I'm a good customer and they want to keep me happy, as I think I've ordered 40 of these books since Xmas and tomorrow I hope to learn about my Amazon sales, as it will be the 17th of the month)
