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Post by lingva on May 8, 2020 15:28:51 GMT
Hello,
Excuse my English, but I am writing to you from France.
For several days, I have encountered, like too many Lulu users, great problems with the new version, which is catastrophic.
I just can't log into my account: it is considered as "deactivated". I did as recommended: I asked to reset my password. But I do not receive any email allowing me to do so. There is nothing in my mailbox, nothing in spam. I tried several times, without success.
And of course the support still don't answer me, after several days of reminder.
Anyone knows what I could do?
Viktoriya
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Post by Retread-Retired-Cameron on May 8, 2020 15:46:37 GMT
Without knowing why your account is considered deactivated the best action I can recommend is you try to login to your Lulu Press account and take a screenshot of the result, then open a support ticket and attach the screenshot.
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Post by lingva on May 8, 2020 15:58:28 GMT
Alas, this is what I have already done. But no one has answered for several days.
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Post by Retread-Retired-Cameron on May 8, 2020 16:10:45 GMT
Unfortunately the people working support at Lulu Press have been inundated with support tickets regarding the issue you're having.
All I can say is try to be patient and wait, because you've already done what you can do.
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Post by lingva on May 8, 2020 16:12:35 GMT
Thanks.
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Post by hulsey on May 8, 2020 17:53:10 GMT
I've changed my password at least thirty times and although able to access my account with hardly any data, I'm constantly faced with unrecognised password when trying to log on again. Beyond a joke now.
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Post by benziger on May 8, 2020 20:39:16 GMT
I suppose, the support is uverhelmed with ticket. I know people waiting now for more than one week for an answer. This is absolutely unusual. Normally, support is quick.
Bienvenue au Forum! Je suppose que pour l'instant il faut attendre une semaine, voir plus, parce que il y dix ou vingt fois plus de tickets qu'habituellement.
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Post by lingva on May 10, 2020 7:55:48 GMT
This situation shows that Lulu's work is ultimately not that professional. By implementing such a heavy update, they should have suspected that there would be problems, and therefore they should have strengthened, at least temporarily, their team.
Right now I'm looking for another service like this. I think I have been patient enough, and this situation is catastrophic for a small publishing house like mine, especially right now, when online sales are the only source of income.
Viktoriya
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Post by benziger on May 10, 2020 8:31:55 GMT
This situation shows that Lulu's work is ultimately not that professional. By implementing such a heavy update, they should have suspected that there would be problems, and therefore they should have strengthened, at least temporarily, their team. Right now I'm looking for another service like this. I think I have been patient enough, and this situation is catastrophic for a small publishing house like mine, especially right now, when online sales are the only source of income. Viktoriya They have been working so long on this update. And probably underestimated the migration despite beta test. Maybe they are also under quarantine and work all from the home office? I don't know. Anyway, the last two weeks have been very unfortunate. If you want to change the provider, check and compare before. Prices? Shipping costs? Trim Size? Binding types? Experience? ISBN (own or from them)? upset fees? Time it takes to change? Languages available (e.g. a French interface)? etc. etc. [At Ingram you have an upset fee, at Lulu, you have to buy first one item before it is published at Amazon.] You can also find some stuff here in the forum (a bit distributed). For example how to save upset costs. You may start at this tread: lulu.boards.net/thread/151/dangerous-business-strategy
Ils ont travaillé si longtemps sur cette mise à jour. Et a probablement sous-estimé la migration malgré le bêta test. Peut-être sont-ils également en quarantaine et travaillent-ils tous depuis le domicile? Je ne sais pas. Quoi qu'il en soit, les deux dernières semaines ont été très malheureuses.
Si vous voulez changer de partenaire, vérifiez et comparez avant. Les prix? Frais d'expédition? Taille disponibles? Types de reliure? L'expérience d'autres? ISBN (propre ou provenant d'eux)? Taxe de publication? Langues disponibles (p.ex. français)? etc. etc.
Vous pouvez également trouver quelques informations ici dans le forum (un peu partout). Par exemple, comment réduire les Taxes de publication.
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Post by lingva on May 10, 2020 8:49:10 GMT
I have seen this topic of discussion. It is very useful: thanks!
I know this situation is not easy at all for Lulu employees, and I sincerely pity them. As for the executives ... I don't know what to say! Given the health situation, was it really time to launch such an update? Was it useful to do it without back-up, without the possibility of going back to the previous situation while fixing the problems of the new version? This is what I meant when I talked about unprofessional behavior.
Viktoriya
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Post by benziger on May 10, 2020 8:59:38 GMT
was it really time to launch such an update? Was it useful to do it without back-up, without the possibility of going back to the previous situation while fixing the problems of the new version? This is what I meant when I talked about unprofessional behavior. I agree 100%. I wanted to publish two new books the day of the disaster - now I am waiting. And from my books, only 35% show up at the moment. I had to re-open the ticket.
Due to the update certain books are only available as paperback and hardbound. I have produced cheap stitched brochures for children. Now they suddenly cost twice as much. But who wants a hardcover exercise book? I am not the purveyor to the royal court.
(I hope, you live in the green zone of France)
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Post by Deleted on May 10, 2020 10:24:12 GMT
I have seen this topic of discussion. It is very useful: thanks! I know this situation is not easy at all for Lulu employees, and I sincerely pity them. As for the executives ... I don't know what to say! Given the health situation, was it really time to launch such an update? Was it useful to do it without back-up, without the possibility of going back to the previous situation while fixing the problems of the new version? This is what I meant when I talked about unprofessional behavior. Viktoriya 16 years old data they have to transfer. It might have been best to keep the core and change it in increments. |
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Post by Deleted on May 10, 2020 10:27:55 GMT
This situation shows that Lulu's work is ultimately not that professional. By implementing such a heavy update, they should have suspected that there would be problems, and therefore they should have strengthened, at least temporarily, their team. Right now I'm looking for another service like this. I think I have been patient enough, and this situation is catastrophic for a small publishing house like mine, especially right now, when online sales are the only source of income. Viktoriya Book sales in this time have gone up 225%. You could have your replacement books up in a day.
At Ingram Spark it takes them a day to get it on Amazon. One day.
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Post by lingva on May 13, 2020 19:29:43 GMT
Hurray! I finally received a message from Lulu.com support.
Just to tell me that they hope to respond very quickly to my request for help.
I hesitate: cry or laugh?
Viktoriya
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Post by Retread-Retired-Cameron on May 13, 2020 20:38:53 GMT
Hurray! I finally received a message from Lulu.com support. Just to tell me that they hope to respond very quickly to my request for help. I hesitate: cry or laugh? Viktoriya Well, as long as you're not in the hotel described in "The Shining", I'd say take it at face value for now -- though when I do give in to maniacal laughter it tends to make the coyotes steer clear of the house for a day or two. |
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