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Post by JesusNinja on Oct 20, 2020 20:51:38 GMT
One to two weeks!? There goes half a month of income just when the slow time at work hits. I cannot believe this crap. And Amazon is where I sell the most. It took them five months to get my last two ebooks on there. Now this crap!
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Deleted
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Post by Deleted on Oct 21, 2020 6:30:12 GMT
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Deleted
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Post by Deleted on Oct 21, 2020 6:47:07 GMT
One of my Lulu paperbacks (with ISBN and Global Distribution) is missing from Amazon although it is available at Barnes & Noble. I had an on-line chat with Lulu who said that, if it's available at B&N, then it must be an Amazon problem. I've not yet had time to dig deeper yet. Sirram - how were you able to have an online chat with Lulu? I can no longer find their Live Chat box on their website. All of my books are still missing from Amazon and I really need to get a resolution to this! Thanks so much!
We used to be able to talk with a live Lulu person here-- help.lulu.com/s/contactsupport?language=en_US but Lulu seems to have done away with "live chat." I guess one has to fill in the form on that site above, wait for the response from Lulu and reply to first response telling Lulu that the problem still hasn't been resolved then wait for ages for a reply.
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Post by hulsey on Oct 21, 2020 7:10:36 GMT
Some of the books have reappeared. Maybe the error will be rectified shortly. Would welcome an explanation how things could have happened though.
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Post by jamielynn on Oct 21, 2020 12:30:33 GMT
Some of the books have reappeared. Maybe the error will be rectified shortly. Would welcome an explanation how tghis could have happened though. I have two (out of 13) that have reappeared, but they're no longer linked to my Author Central account. I did hear back from Amazon US yesterday that told me they would be looking into this as well. Maybe they can force through our books that LuLu has placed in limbo due to their ineptitude.
Never did receive that official email from LuLu yesterday that the customer service rep said would be going out to all authors, explaining this mess. Gee, what a surprise!
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sirram
Senior Printer
No man but a blockhead ever wrote, except for money
Posts: 269
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Post by sirram on Oct 21, 2020 13:20:34 GMT
Sirram - how were you able to have an online chat with Lulu? I can no longer find their Live Chat box on their website. All of my books are still missing from Amazon and I really need to get a resolution to this! Thanks so much!
We used to be able to talk with a live Lulu person here-- help.lulu.com/s/contactsupport?language=en_US but Lulu seems to have done away with "live chat." I guess one has to fill in the form on that site above, wait for the response from Lulu and reply to first response telling Lulu that the problem still hasn't been resolved then wait for ages for a reply. In the absence of "chat", I just tried to raise a support ticket. I filled in all the required fields including the problem (i.e. one of my "Global Distribution" books has disappeared from Amazon). The final field is the reCAPTCHA box where one has to confirm "I'm not a robot". But nothing happens when I try to check the box. The box is dead and, obviously, the "Submit" button, remains therefore greyed out, which means there is no way of submitting the ticket. Lulu has gone to ground. Very worrying.
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Post by jptanabe on Oct 21, 2020 16:32:58 GMT
Well I just noticed that some of my ebooks were "rejected" for distribution - having been in distribution at Amazon and others for well, you know, since they were first published 2 or 3 years ago. I am looking forward (not) to a friendly exchange of emails with Lulu's support staff. Having found this thread I am sure they are all geared up with their useless answers!
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Post by JesusNinja on Oct 21, 2020 23:09:51 GMT
Some of my ebooks are still listed surprisingly. Four are still missing. Amazon found one and relisted it for me. The others that sell better are still missing. No reply from Lulu yet or the email notification they were supposed to send. If lulu would send out emails to everyone letting them know when things are being done or changed then we'd be in the know and many wouldn't get so upset having to learn about things themselves.
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Post by hulsey on Oct 22, 2020 7:23:23 GMT
Eight from thirty-two have reappeared as Kindle, but some are not linked. No response yet from Lulu after I submitted a query.
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Post by jamielynn on Oct 22, 2020 23:58:16 GMT
My ebooks are slowly reappearing on Amazon, but ALL of my reviews are gone! For those whose books have also come back, are your reviews missing, too? I'm furious!
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Post by hulsey on Oct 23, 2020 6:45:28 GMT
My reviews are still showing for the books that have reappeared.
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sirram
Senior Printer
No man but a blockhead ever wrote, except for money
Posts: 269
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Post by sirram on Oct 23, 2020 9:16:30 GMT
Quick update on my earlier post about being unable to submit a ticket:
I had a second go. This time the "I am not a robot" tick-box wasn't there at all. All the other fields were there but, without the tick-box, the "Submit" button remained greyed out.
Third attempt worked. The "I am not a robot" box was visible again. so, taking no chances, I ticked the box BEFORE filling in any of the other fields. The "Submit" button became live and I was able to submit my problem ticket.
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Post by JesusNinja on Oct 23, 2020 22:37:11 GMT
Amazon fixed one of my books but now the ranking and reviews are all gone. I still have three missing, one of them my better seller.
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Post by tasmanianartist on Oct 24, 2020 2:56:44 GMT
A good guess is that Lulu has become the target of concentrated hacking campaigns by persons who are disgruntled with what has gone on - it's not just individual hobby authors (such as I) who use Lulu ... so expect disruptions into the near future in every link of Lulu's publishing chain, right down to appearing on Amazon (or logging in, or generating a ticket - I have experienced the reCaptcha and submitt button issue before - it is intermittent).
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Post by jamielynn on Oct 24, 2020 18:38:48 GMT
My books are now appearing and then disappearing from Amazon every day. And they're also still missing reviews and rankings. I'm beyond furious.
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