Has Lulu stopped communicating with people?

BWAHAHAHAHA!!

I have always argued for patience and for Lulu here. Until the support wrote me, if I didn't like it, there would be other providers. Lulu's marketing man did not find this very funny, but what happened in the following months has unfortunately confirmed this in some cases.

You have to track your requests yourself. Follow up after the deadline set by Lulu or otherwise after every week. Write back if the answer is insufficient. Wait if the mail server is down. Re-write.

I would like to give you better advice. And for calendars it is especially difficult. We do have a special section in the forum, but real alternatives seem to be very rare.

I don’t understand your comment.
I just looked at Benziger Spotlight (by clicking his link I the post above yours) and it looks fine.
Where is yours?

It is so, hulsey. Just like your friends from Lulu planned. You can't change anything, because it's perfect. If it has errors, you can contact support and they will change something in the introductory text - someone had this information from Lulu in early summer - you see, they are communicating, at least from time to time.

They were asked to write more positive things about Lulu. So: With every revision of the Spotlights there are less features. This is in line with the philosophy "less is more". (Unfortunately most of the Lulu authors are followers of other philosophies, which explains the length of the list of their wishes for the last ten years (!). In the beginning (which is positive again) Lulu moderators wrote "take in consideration" for some of the wishes. Whether something has then been implemented, I won't write anything about that, because I want to write mainly positive things in this post.)

Does anyone have an idea, how to talk to someone that is actually in charge at this company? Customer service is practically non-existent and I am in a tight spot with my own clients...

I know chances are low... but happy about any suggestions.


cloudberry The "telephone Lulu" has just been brought back. Lulu is based in North Carolina.  It says that you can talk to a lulu support specialist. 
help.lulu.com/s/contactsupport?language=en_US

PS Bob Young started Lulu and I think he still owns the company. 

Here's a little about him www.crunchbase.com/person/bob-young Perhaps you could "tweet" him.

I sincerely doubt Lulu is about to go out of business.
Similar things have been said multiple time over the last twenty years.
I used to be able to email Bob Young and other senior managers but they never did more than a little lip service.
My advice would be to stop moaning and just make the best of what you can with them.
They’ll continue doing what they do and will continue with a host of new clients at the loss of the few.

If you can tolerate Lulu's Chelsea's high pitched, rather annoying voice at the beginning of this video you would hear her speak so enthusiastically about the updated Lulu. Paul then goes on to explain (as he sees it) the much better process of making a book.I think new people publishing for the first time will join Lulu.     www.youtube.com/watch?v=FYkK3LmMyhk

It's many of us (who published with Lulu before the update) who liked the old site so much better, especially the cover wizard. Later in the above video I think Paul explains very well the process of how to self-publish on the updated Lulu. He also admits that Lulu is still ironing out the several problems. However I think it's taking too long. 
On a positive note it's forced me to learn the all-in-one cover and as Maggie says,  it will be useful with other self publishing sites.