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Post by danielsteward on Nov 25, 2020 23:13:32 GMT
I have sent the following questions to Lulu now three times, and I simply get no answer; they just ignore me! 1. My book - Collected Poems, 1970-2020 - is marked 'Approved for distribution' on the 'My Projects', page, but it does not appear in the Lulu bookstore, or on my Author Spotlight page. Why is this, and what can I do, please?
2. Why can I not access my author spotlight page from the Lulu website? Have they simply stopped communicating with people? I'm inclined to 'retire' my book and republsh it on KDP. I simply don't know what else to do. Does anyone have any suggestions? Daniel
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Post by BlueAndGold on Nov 26, 2020 1:08:24 GMT
What is a Lulu Author Spotlight?
I know what an Amazon Author Page is, but I know of no "Spotlight" on the new Lulu site. Do I have one? How do I see it or edit it? Can customers see it or find it? I can't.
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Post by Deleted on Nov 26, 2020 6:48:29 GMT
What is a Lulu Author Spotlight? I know what an Amazon Author Page is, but I know of no "Spotlight" on the new Lulu site. Do I have one? How do I see it or edit it? Can customers see it or find it? I can't. BlueAndGold, When we self published with Lulu they gave us our own book shop our "spotlight." I've put mine as my signature on this forum. I happened to know it, but If you don't know the address perhaps ask Lulu either by live "chat" or by filling in the form. help.lulu.com/s/contactsupport?language=en_US
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Post by Deleted on Nov 26, 2020 6:52:00 GMT
I have sent the following questions to Lulu now three times, and I simply get no answer; they just ignore me! 1. My book - Collected Poems, 1970-2020 - is marked 'Approved for distribution' on the 'My Projects', page, but it does not appear in the Lulu bookstore, or on my Author Spotlight page. Why is this, and what can I do, please?
2. Why can I not access my author spotlight page from the Lulu website? Have they simply stopped communicating with people? I'm inclined to 'retire' my book and republsh it on KDP. I simply don't know what else to do. Does anyone have any suggestions? Daniel Contact them here Daniel help.lulu.com/s/contactsupport?language=en_US They are based in North Carolina so if you use live chat with them remember the time difference. PS Every so often the live chat disappears.
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Post by Ken on Nov 26, 2020 9:12:07 GMT
What is a Lulu Author Spotlight? I know what an Amazon Author Page is, but I know of no "Spotlight" on the new Lulu site. Do I have one? How do I see it or edit it? Can customers see it or find it? I can't. Try replacing the abcdefgh in www.lulu.com/spotlight/abcdefgh with your original Lulu name.
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Post by potet on Nov 26, 2020 9:49:35 GMT
I have sent the following questions to Lulu now three times, and I simply get no answer; they just ignore me! 1. My book - Collected Poems, 1970-2020 - is marked 'Approved for distribution' on the 'My Projects', page, but it does not appear in the Lulu bookstore, or on my Author Spotlight page. Why is this, and what can I do, please?
2. Why can I not access my author spotlight page from the Lulu website? Have they simply stopped communicating with people? I'm inclined to 'retire' my book and republsh it on KDP. I simply don't know what else to do. Does anyone have any suggestions? Daniel Have you read JesusNinja's answer to my question when I wanted to find a recent book of mine in the Lulu bookstore? lulu.boards.net/thread/709/global-distribution
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Post by BlueAndGold on Nov 26, 2020 13:29:22 GMT
Now what the heck good is a spotlight if a customer can't find it by simply clicking on an author's name? Is every prospective customer supposed to magically know the cryptic URL to type? That is ridiculous!
Thanks, elken, but I just get a 404.
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Post by Ken on Nov 26, 2020 14:07:12 GMT
Did you use your original Lulu Forum name? Otherwise it means your original Spotlight was removed.
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Post by BlueAndGold on Nov 26, 2020 14:39:19 GMT
Ah! Perhaps I never had a Spotlight? That would explain it.
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Post by Deleted on Nov 26, 2020 15:30:09 GMT
BlueAndGold I was checking out your Lulu store and I saw there were a couple of eBooks containing your "Share your Scare" stories, so I got them both. Well done!
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Post by BlueAndGold on Nov 26, 2020 15:53:41 GMT
Why, thank you, Larika! I had verse-stories in Volumes 1, 3, and 4. I think the one in Vol 3 was the most fun. There were two in Vol 4 this year.
Vol 1: The Curse of Battle Bluff Vol 3: Harvest Moon
Vol 4: Abigail Pass and Raven's View
The one for Vol 2 didn't make it in, though I thought it was creepy.
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Post by Deleted on Nov 26, 2020 16:06:52 GMT
Why, thank you, Larika! I had verse-stories in Volumes 1, 3, and 4. I think the one in Vol 3 was the most fun. There were two in Vol 4 this year. I couldn't find volume 3 I'll check again. I got 1 and 4
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Post by BlueAndGold on Nov 26, 2020 16:12:39 GMT
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Post by Deleted on Nov 27, 2020 9:20:17 GMT
Thank you BlueAndGold I got it. I'll finish the eBook that I'm reading and then I'll start with Vol 3, as that's the one you think is the most fun.
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Post by cloudberry on Nov 29, 2020 9:24:50 GMT
I have sent the following questions to Lulu now three times, and I simply get no answer; they just ignore me! 1. My book - Collected Poems, 1970-2020 - is marked 'Approved for distribution' on the 'My Projects', page, but it does not appear in the Lulu bookstore, or on my Author Spotlight page. Why is this, and what can I do, please?
2. Why can I not access my author spotlight page from the Lulu website? Have they simply stopped communicating with people? I'm inclined to 'retire' my book and republsh it on KDP. I simply don't know what else to do. Does anyone have any suggestions? Daniel Hi, I have similar problems with Lulu... They just keep on messing up my product (calendars): flipping pages upside down, using a completely wrong design, etc. Even after being able to contact somone via chat a while ago (only took ~10 days...) and being assured that this is a rare printing mistake (<1% error rate), my customers keep on receiving faulty products (at >20% error rate). Does anyone have an idea, how to talk to someone that is actually in charge at this company? Customer service is practically non-existent and I am in a tight spot with my own clients... I know chances are low... but happy about any suggestions. Best wishes
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